How to send a useful enquiry
Give enough context to identify the matter and understand what you need. Where relevant, include:
- Your name, organisation if applicable, and an email address for the response.
- The exact page address, the content concerned, and the date you saw it.
- A concise description of your question, concern or request.
- Relevant supporting information and the outcome you are seeking.
- Any deadline or existing reference number that relates to the matter.
Please send only information needed to review the enquiry. Do not email passwords, account recovery codes, full payment card details, or identity documents unless a secure verification method has first been agreed. If a matter concerns someone else, explain your authority to act for them.
Questions about your personal information
You can contact ichraf@fajjeri.com about a previous submission, correction, access request, deletion request, objection or another privacy concern. You may also use the data request form.
Include the email address used for your submission and its reference number if you have one. Before disclosing or changing personal information, I may need to confirm that the request comes from the person concerned or their authorised representative. Sending a request does not immediately disclose or erase data.
The privacy policy explains what the site stores, why it is used, who handles it and the retention periods. The cookie policy explains browser preferences and optional audience measurement. You can reopen cookie settings using the link at the bottom of every page.
Published content, copyright & corrections
Questions about attribution, an image, a quotation, a logo, a link, a description or another item of content should be sent to the same legal contact. Identify the material precisely and explain the issue or the rights involved. If you are reporting a rights concern, describe your relationship to the material and the basis of the request.
Unless a page states otherwise, original site text, design and visual material are protected by their respective intellectual property rights. Third-party names and marks remain the property of their owners. A reference to a tool or organisation does not by itself mean there is an affiliation or endorsement.
If you believe a statement is inaccurate or out of date, include the relevant page and the correction you suggest, with a supporting source where available. Every request is reviewed in context; contacting me does not automatically confirm a claim or guarantee removal.
Report a security concern
If you notice a suspected exposure of information, a broken access control, a suspicious message claiming to come from Ignis Forge, or another security issue, email ichraf@fajjeri.com with “Security concern” in the subject.
Describe what you observed, when it occurred and the affected page. Share the minimum evidence needed to understand the problem, and avoid copying another person’s data into your report. This contact channel is not permission to access private information, disrupt the service, or perform intrusive testing.
Commercial & contractual questions
The website describes services and ways of working. A form submission, an automated receipt or an introductory conversation does not itself create a service contract or confirm an appointment. Scope, deliverables, fees, payment, confidentiality and other engagement terms are agreed separately in writing.
For a proposed project, an existing engagement, an invoice query, or a request for the information needed to prepare an agreement, contact ichraf@fajjeri.com. If you already have a signed agreement, include its reference and use any notice method it specifies.
What happens after you contact me
I will review the enquiry and may ask for clarification, relevant evidence or identity verification. Straightforward matters can be answered directly; a more involved matter may need further review. If a deadline applies to your request, mention it clearly. An automated message confirms receipt only and is not a substantive decision or acceptance of the request.
When you submit a website form, the request is saved in the private administration area and a service email is queued for you and for the administrator. Temporary delivery failures can be retried. Spam filters, an incorrect email address or your mailbox provider may still prevent a receipt from appearing in your inbox. Keep the reference shown on the website and check your spam folder; if needed, email directly.
Correspondence is used to understand, manage and respond to the matter, in line with the privacy policy. An enquiry is not a request to subscribe to marketing communications.
Hosting & service email
The website, its private submission database and authenticated outgoing email are hosted with OXAHOST SARL on the shared hosting service in Tunisia. Hosting provider address: 15 rue Socrate, Zone d’Activités Khereddine, 2089 La Goulette, Tunisia. Provider information is available on Oxahost’s website.
Website service messages are sent from notifications@fajjeri.com. Replying to a confirmation reaches ichraf@fajjeri.com. Forms are stored before email is attempted, so a delivery delay does not by itself mean your request has been lost.